Our goal is to make your shopping experience easy, enjoyable and beneficial. Occasionally products need to be returned for one reason or another. We want to make that experience as convenient as possible. The following is our Return Policy:

1. Returning a Product Under Manufacturer's Warranty:
To benefit from the full protection of the manufacturer's warranty, the product must be returned directly to the manufacturer. The manufacturer's warranty information and phone number is included with the product. When you call the manufacturer's Customer Service Department, a representative will assist you with their return procedure and warranty program.

2. Returning a Product Damaged in Shipping:
Occasionally a product will get damaged in shipping. If this has happened to your order please contact the Internet Sales Manager at 602-843-6712 or you may e-mail us at baileydavidt@netscape.net. We will assist you in filing the claim with the shipper who shipped your order. A call tag will need to be issued for the shipper to pick up the damaged merchandise. To expedite the process, please keep the item in its original packaging.

3. Returning a Product for Other Reasons:
We'll be glad to accept returns for other reasons provided the product is in perfect working order, is still in its original condition and container and you return it within 30 days of receipt. In order to process your return rapidly and correctly please follow the steps below:

a. Please call our Internet Sales Department at 602-843-6712 and ask for the internet sales manager to receive a Return Goods Authorization Number (RGA#). Fill out Return Goods Authorization Form provided below and include it with your shipment.

b. Include a copy of your invoice showing your purchase.

c. Return the product to us via UPS. Please call our Customer Service number to arrange for return shipment.
All returns should be sent to:

Discount Hardware
Attn: Returns Department
4377 W. Bell
Glendale, AZ. 85308

When we have received your return, we will credit the card that was used to make the purchase. You will be credited the full price of the product and any applicable tax less a 20% restocking fee. We will notify you via E-mail of your refund.

4. Exchanges:
Our return center cannot process exchanges. If you've found another item on our website you'd prefer, please place a separate order for the new item and return the unwanted one under the terms of our Return Policy.

Thank you for your business. Please e-mail us if we can be of further assistance. Our E-mail address is:

"baileydavidt@netscape.net"

Returns Good Authorization RGA#:

__________________________________________ Date: _________________ Customer Name: ___________________________________________ Address: ___________________________________________ ___________________________________________ ___________________________________________ City/State: ___________________________________________ Phone No: ___________________________________________ E-Mail Address: ___________________________________________

Reason for Return:
Be sure to include this form and a copy of your invoice with your return

Thank Your for Shopping at Discount Hardware